Exceptional customer service from Dell Part 2 FYI @martyatdell @dbendall @fibendall @nancygeorges
Pictured is Duncan Bendall my friend and busin associate who is speaking with the Dell technician who once again is repairing an ongoing issue with my Dell studio XPS 13.
Duncan has his own story to Dell, having received good support from Marty Flipowski @martyatdell the local Corporate Communications lead in Sydney. Marty understands what Dell globally understands, that customer service channels like Twitter mean Dell can be responsive to immediate issues that occur.
Duncan happended to be at Northside Coffee Mornings (#nscm on Twitter) a weekly networking and ideas exchange event we collaborate on, when Dell appeared to service the ongoing wobbling issue on my laptop.
Fortunately Dell have rectified my issue however I am cautious about it as the part replaced does not appear strong enough however all is well for now. Attached also is the incorrect part that Dell went to great lengths to courier to me this morning (thank you) however has the on-site technician mystified as to why it was needed (he took it back with him)
Thanks Dell for prompt assistance however I have lost productivity over this issue and hope Dell pays attention to my case and improves their product quality.
Should Dell wish me to trial their new Z laptop (large slimline 17" model) I would gladly blog about for them and discuss it with my industry peers. To be honest I would like a new xps to replace this one as it feels somewhat over-serviced now. Let's hope it stays in good shape.
